Combine your Vivo package with a NATEL® infinity subscription and save up to 20.- per month.
Enhance your Vivo package with additional options for Internet, TV and fixed line telephony.
Compare all offers and tariffs for fixed network telephony on our Overview page
Enjoy HD sound over fixed network to go to free COMBOX®.
All answers and help topics on Data and Bills
Help and Support for your Swisscom devices.
Advise and help from customers
Solve your technical problems in a few simple steps
Enter the brand, model or IMEI number of your mobile :
How do I find the IMEI number ?
Select your phone directly from the list below
Search for your mobile phone by model number :
i9295 Galaxy S4 Active
What is the overall state of your mobile phone ?
The mobile phone powers on and it is functional ?
Are all the buttons working ?
Is the screen intact ?
The option "Find my Iphone" is no longer active ?
Are you eligible to a bonus ?
Unfortunaltly, your mobile has no value. We can not buy it.
However we recycle it. It is free of charge thanks to Mobil aid program.
For each mobile, Swisscom will donate its value to SOS Children's Villages
> More about Mobile Aid
How do you want to ship your mobile ?
How do you want to be paid ?
Please enter your IBAN
To receive your payment, the account must match with your name.
Please indicate you promocode if you have one:
If you would like to make a donation, how much do you want to give ?
Read all the FAQ