FAQs

Mobile Bonus

Find answers to the most frequently asked questions related to swapping used mobile phones with Swisscom Mobile Bonus.

The mobile phone trade-in service Mobile Bonus is available to anyone living in Switzerland, whether you are a Swisscom customer or not

If you don't know the model of your mobile phone, you can enter its IMEI number directly onto the Mobile Bonus website and your mobile model will automatically be displayed.
You can find out the IMEI number by entering *#06# on your calling screen.
Most of the mobile phones also have the IMEI number located on a sticker under the battery.

The Mobile Bonus is not yet available for all mobile phones in working order, because not all mobile phones achieve corresponding prices when they are resold. Donate these mobile phones to Mobile Aid at your nearest Swisscom Shop.

A phone's trade-in value depends on its popularity on second-hand markets and the condition of your mobile, which we subtract the reconditioning costs from.

Each mobile phone envelope is checked on its arrival at the processing centre. The information will be amended and you will receive a new estimate by email.

The mobiles are recovered in order to be reconditioned and to give them a second life. Mobiles that work will then be resold, in Europe and on emerging markets, so that the whole population can have access to mobile telephony.

All mobiles are accepted, regardless of whether or not they work or have been valued.
However, mobiles that have not been valued should be sent at your own cost or you can hand it in at a Swisscom store for Mobile Aid
http://mobileaid.swisscom.ch/en
Find your nearest Swisscom store by clicking here:
http://mobileaid.swisscom.ch/en#map_header

The Mobile Bonus service is only valid for mobile phones.

Sending accessories is not compulsory and does not change the trade-in value, but you can add them to the mobile that you are re-selling. They will be completely recycled and will have a second life.

Your mobile trade-in request is valid for 30 days. After this date, the trade-in price could be revised.

No, the service is only available in Switzerland.

You can only re-sell one mobile phone at a time through Mobile Bonus. However, several trade-ins per person are authorised.

The envelopes are transported by the Swiss postal service, thanks to the pre-paid envelope that is provided during the trade-in of your mobile phone through Mobile Bonus. They follow the normal postal procedure (road and rail) to the processing facilities in Switzerland.

Please delete your personal data before sending in your phone to avoid that a third party can access your personal data. Upon receipt of your device, any personal data will be deleted permanently. We therefore recommend that you save all your data before sending in your phone.
Disable all locking and protection codes (e.g. PIN). Reactivate the default settings on your device. Remove the SIM card. Check that the battery and cover are included.

You can follow the progress of your mobile at our processing centre at all times. To do this, you just have to connect you to Mobile Bonus, via the link in the confirmation email.

In the event that your mobile is lost or stolen during transport, you can contact the Mobile Bonus Service here : http://mobile-bonus.swisscom.ch/en/Contact".

Cancellation of your order is only possible if you have not yet sent your mobile. In the event that you would like to cancel a trade-in carried out on Mobile Bonus, you just need to contact the Mobile Bonus team here : http://mobile-bonus.swisscom.ch/en/Contact and ask for it to be cancelled.

In accordance with the general purchasing conditions, we guarantee the bank transfer within 48 hours after the confirmation mail that validate the trade-in of your mobile by our processing facilities.

If you have decided to apply this to a future bill, this will take place one month at the latest following (or the following month) the control and validation of the trade-in of your mobile by our processing facilities.  If your next bill is sent out before your Mobile Bonus has been credited, you will receive the credit on the following bill.

We recommend removing your SIM card before sending it. If a mobile still contains a SIM card, the latter will be immediately destroyed and cannot be returned to you.

Don't hesitate to contact us directly here : http://mobile-bonus.swisscom.ch/en/Contact, we will answer you as soon as possible. You can also call our customer service at : 0800 111 848.

Guarantee


  • Prompt payment
  • Free pack and postage
  • Open to all networks
  • Customer service
  • Erasure of personal data

Information